At Neon Smash, we are committed to delivering your neon lights promptly and efficiently. Please read our shipping policy carefully to understand how we handle the shipping process.

1. Processing Time

• Orders are typically processed within 3 to 4 business days after payment confirmation.
• During peak seasons or promotions, processing times may be extended. We will notify you if there are any significant delays.

2. Shipping Methods

• Shipping methods depend on the delivery destination.
• Free shipping is available for all orders, regardless of the order size.
• The available shipping options and costs will be displayed at checkout, along with estimated delivery times.

3. Shipping Costs

• All orders qualify for free shipping. There are no additional charges for shipping.
• The total shipping cost will be displayed as $0 at checkout.

4. Delivery Time

• Delivery times vary based on the shipping method selected and the destination.
• Estimated delivery times are provided during the checkout process. Please note that these are estimates and actual delivery times may vary.

5. Tracking Your Order

• Once your order has shipped, you will receive a confirmation email containing tracking information.
• You can track your order through the provided link or directly on the carrier’s website.

6. International Shipping

• Currently, we only ship within India. We do not offer international shipping at this time.

7. Lost or Damaged Packages

• If your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date.
• We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

8. Address Accuracy

• Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or lost packages due to incorrect address information.